Reference

Legal Terms That Protect Your Account

Our legal framework covers how your account is managed, what data we hold, and the rules that apply when you access opong188 from Indonesia — including through DANA, OVO, and GoPay.

Account OwnershipData HandlingLocal Law ComplianceIndonesia Access RulesContact Rights
opong188 Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

Reach Us About Your Legal Questions

If you have a question about your rights, a data request, or a dispute related to your account, our support team handles legal and account queries through multiple channels. We aim to acknowledge formal requests within two business days and resolve them as quickly as the matter allows.

Live Chat Start a live chat from your account dashboard to raise a legal or account query directly with our Indonesia support team during operating hours.
Email Support Send a written request to our support address for formal matters — data access, account closure, or terms clarification. Keep your account ID in the subject line.
In-App Help Open the Help section from your mobile account to submit a legal enquiry. The form routes directly to the team handling account and data issues for Indonesia.
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data is held securely and used only for the purpose of operating your account and processing your transactions through local payment rails. We do not sell your personal information to third parties. Cookie data collected during your sessions is used to maintain your login state and to remember your wallet preferences — for example, which of your DANA, OVO, or GoPay connections you set as default.

Data Retention

We keep account and transaction records for the period required by applicable law. You may request a summary of the data held on your account at any time through support.

Account Security

Your account is protected by a password and a one-time PIN step on login from a new device. We do not store your wallet PINs — those stay inside DANA, OVO, and GoPay.

Cookie Policy

Cookies keep your session active and store your local payment preference. You can clear them from your browser at any time; clearing will log you out on that device.

Your Right to Update

You can correct your account name, phone number, or email from the account settings screen. Identity documents linked to withdrawal verification must be updated through support.

Common Legal Questions Answered

Here are the questions we hear most often about account rights, data handling, and how our terms apply for Indonesia. If your question is not covered here, contact our support team through live chat or email.

Access depends on your local law. We make the platform available where local law permits. Check your local regulations before opening an account or placing any transaction.

We hold the name, email, phone number, and payment wallet identifiers you registered with, plus a transaction log for your account. You can request a copy through our email support channel.

Send a deletion request to support with your account ID. We will close the account, process any remaining balance to your verified wallet, and remove your data within the legally required window.

We store the wallet reference number you connect to your account for processing transactions. We never store your wallet PIN or password — those remain entirely inside your wallet app.

We notify you by email or in-app message before any change takes effect. If you do not accept the updated terms, close your account and withdraw your balance before the effective date.

Email support is the right path for formal matters — data requests, disputes, or account closure. Include your account ID and describe the matter clearly so we can route it correctly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.